Author: Pointel_Inc

Agent Interaction Desktop is a customizable pre-built softphone that provides all the standard interaction desktop features for contact center agents to retrieve customer data quickly. This not only improves customer... Read More

Pointel Customer Experience Insights (CXi) provides aggregated historical data in readable reports that enables contact center managers to make better services and operations. CXi’s IVR Analytics platform provides a comprehensive... Read More

Pointel’s Contact Center (IVR) Testing solution assures complete test coverage for your contact center to provide seamless omnichannel customer experience. STAMP also supports QA, DevOps, IT, and Contact Center Management... Read More

Getting feedback from customers is the real challenge in contact center operations. In this case Pointel Survey360, a Contact Center Survey Solution tool helps you to get customer feedback easily... Read More

CCaaSSync is a Contact Center Disaster Recovery Solution that helps businesses to prepare for unexpected disasters that affect their contact center operations and also helps to reduce the impact and... Read More

Pointel Genesys Cloud Identity and Access Management Solution enables you to manage access to profile data of your contact center agents and control their access with Automated Provisioning Solution. Pointel... Read More

Pointel Genesys Cloud CMS Audit and Alert solution enables you to get control over the contact center configuration changes. Pointel CMS also provides the real time data to quickly identify... Read More

Pointel provides the best Genesys Cloud Configuration Management Solution which gives the access to track and control the changes within a software in-order to prevent software issues and faults. Pointel... Read More

Pointel Voice Self Service is an IVR technology that helps your contact centers to improve the automation rate and customer experience by providing the call routing solution that anticipates customer... Read More

Pointel has been working with Genesys since 1999, the Genesys Cloud implementation services range from building omnichannel customer experience to building actionable cradle-to-grave reports. Whether you are implementing Genesys Outbound... Read More